Service Standards....continued

Yep - we've all heard about them. In fact, it appears to me that we're all immune to the indoctrination of Service Standards.

You know what I mean here? I'm talking about people/companies who are paying lip service to the fact that they must make some sort of attempt to address the very fact that they (in all probability) can't really boast the presence of this phenomenon in their workplace.

Just like their cousin the Mission Statement, Service Standards are held up like beacons to attest to all and sundry that "we really truly CARE".

Pardon my aged cynicism. I didn't start out life like this. It has slowly and relentlessly been hammered into me over 58 years of generally shoddy treatment at the hands of customer service practitioners.

I'm prompted to write about this subject again following drinks with some friends last night, at which the age old discussion about restaurant service and general customer service came up, then reading Leo Schofield's article in todays Merc on his experience in Launceston.

Do we just keep blogging, talking, writing to the Merc, telling our friends, writing to the owner etc? Do we care enough?

Is there a solution to it? I don't know. I just know that I can't sit and watch Rome burn without setting off the fire alarm.